BDC & Sales Boot Camp
Master the Art of the Appointment & Strengthen Customer Engagement
Is your team making every phone call count? Join us for an intensive, interactive BDC & Sales Boot Camp led by industry expert Mark Rodriguez. This isn't just a lecture—it’s a hands-on workshop designed to transform your communication skills, build instant rapport, and turn more leads into showroom floor traffic.
Event Details
Date: Tuesday, March 24, 2026
Location: Capital Region Chamber
5 Computer Dr S, Albany, NY 12205
Investment: $399 per person
Free parking available on-site.
What You Will Learn
This session provides proven strategies to strengthen your communication and navigate the modern customer journey. Attendees will receive participant workbooks, engage in customized role-plays, and benefit from real-time phone coaching.
Key Learning Objectives:
Language Mastery: Choose the right words to communicate clearly and replace negative terminology with positive alternatives.
Rapport Building: Identify key conversational cues and phrases that express interest and support.
Objection Handling: Navigate difficult questions confidently to guide conversations toward successful outcomes.
Effective Appointment Setting: Learn the techniques required to move a digital or phone lead into a firm dealership appointment.
Lunch: A full lunch will be provided for all participants.
Meet Your Instructor
Mark Rodriguez, President of Auto Client Care, Inc.
Mark brings over 20 years of retail and training experience to the table. As the founder of Auto Client Care, Inc., he specializes in coaching dealership personnel to deliver world-class customer service. His programs are known for being high-energy, practical, and focused on immediate results in dealership operations and profitability.
Registration & Contact
Ready to secure your spot? Registration is easy:
Email: colleen@enycar.org
Information Needed: Please include the names of the attendees and which sessions they will attend.
Invoicing: We will send an invoice directly to your dealership.
Or purchase below:
Is your team making every phone call count? Join us for an intensive, interactive BDC & Sales Boot Camp led by industry expert Mark Rodriguez. This isn't just a lecture—it’s a hands-on workshop designed to transform your communication skills, build instant rapport, and turn more leads into showroom floor traffic.