Operational Excellence Forum: People, Process & Performance
In an evolving automotive landscape, the difference between a good year and a great year lies in the strength of your internal systems. Join us at the prestigious Saratoga National Golf Club for a high-level forum focused on the three pillars of dealership success: your people, your processes, and your bottom-line performance.
Event Details
Date: Tuesday, April 21, 2026
Time: 11:00 AM – 2:00 PM (Check-in starts at 10:30 AM)
Location: Saratoga National Golf Club
458 Union Ave, Saratoga Springs, NY 12866
Investment: $149 per attendee
The Three Pillars of Excellence
This forum brings together regional experts to provide a 360-degree view of operational health. While full bios and specific speaking topics are being finalized, our session will center on:
People: Strategies for recruitment, retention, and HR compliance.
Process: Streamlining dealership workflows to eliminate friction.
Performance: Financial health and wealth management strategies for the dealership and its leadership.
A premier lunch will be served overlooking the beautiful Saratoga grounds.
10:30 Check in
11:00 Welcome remarks.
11:15 Deb Best
An Introduction to Workplace Conflict Facilitation Tools for Effective and Courageous Employee Conversations.
12:00 Matt Scarchilli
Transactional Analysis - An Understanding of Emotional Intelligence in the Workplace.
12:30 A curated luncheon will be served.
1:15 Brian O’Connor and Matteo Curto
Investing with Intention: Shaping a Strong Financial Culture in the Workplace
1:45 Closing Remarks
2:00 Join us for a beverage before you head back to the office!
Meet Your Instructors
Debra J. M. Best, SPHR, SHRM-SCP – Deb Best Practices
Debra J. M. Best is a senior human resources executive and strategic advisor with extensive experience in organizational development, compliance, and workforce strategy. As the founder of Deb Best Practices, she partners with organizations to strengthen leadership, improve employee engagement, and align people strategies with business performance. Deb is recognized for delivering practical, actionable insights that help companies build resilient and high-performing teams.
Matt Scarchilli – Sandler by Winning Process
Matt Scarchilli is a sales performance leader and trainer with Sandler by Winning Process. He works with dealerships and business leaders to implement proven sales systems that drive measurable growth and accountability. Matt specializes in sales process development, leadership coaching, and performance optimization, helping teams elevate results through structured and repeatable strategies.
The Merrill Lynch Team: Matteo Curto & Brian O’Connor – Financial Advisors
Brian O’Connor and Matteo Curto are financial advisors with Merrill Lynch Wealth Management in Albany, NY. They provide tailored wealth strategies to a wide net of individuals ranging from business owners and senior executives to multi-generational families and full-time employees. Backed by an established wealth management team, Brian and Matteo specialize in retirement planning, cash management, and estate planning in the Capital Region and beyond. What they enjoy most about their jobs is relationship building with people of all different backgrounds and equipping them with strategies to create, retain, or distribute wealth.
Registration & Contact
Due to the venue capacity, early registration is encouraged.
To Register: Email info@enycar.org Or Register below
Billing: Please include the names of your attendees; we will invoice the dealership directly.
Questions? Reach out to our team at info@enycar.org.
Note to Dealerships: If you have specific billing requirements or need to register a large group, please mention this in your email so we can discuss the best invoicing arrangements for your store.
In an evolving automotive landscape, the difference between a good year and a great year lies in the strength of your internal systems. Join us at the prestigious Saratoga National Golf Club for a high-level forum focused on the three pillars of dealership success: your people, your processes, and your bottom-line performance.